Privacy Policy - SureCase

Effective Date: 18 April 2025

At Surecase (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website (www.surecase.store), interact with us or use our services.

1. Information We Collect

We collect personal information to provide and improve our services, process your orders, and enhance your shopping experience.

Information you provide directly:

Full name
Email address
Phone number
Shipping and billing address
Payment details (processed securely through our payment gateway)
Account login information (if applicable)

Information collected automatically:

IP address
Browser type and version
Device information
Pages visited and time spent
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill orders
Communicate order status and updates
Provide customer support
Personalize your shopping experience
Improve our website and services
Send promotional offers and newsletters (if subscribed)
Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

Trusted service providers (e.g. payment processors, couriers)
Legal authorities if required by law
Analytics and marketing platforms (for internal use only)

All third-party service providers are contractually obligated to protect your data.

4. Your Rights & Choices

You have the right to:

Access, correct, or delete your personal information
Opt-out of marketing communications
Request a copy of the information we hold about you
Withdraw consent where applicable

To exercise your rights, please contact us at: support@surecase.co.za

5. Cookies & Tracking Technologies

We use cookies to:

Remember your preferences
Analyze traffic and usage patterns
Improve website performance

You can control cookie settings through your browser.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Payment data is handled securely by our payment gateway provider.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our site signifies your acceptance of the revised policy.